Fraud leads to blocked account and payment transfer jam – The Crusader | The Crusader | Finance
Joe Donaghy’s accounts were cancelled, including his phone plan with provider Three, which ended up in a terrible tangle with threats from debt collectors piling up. After struggling as things deteriorated for six months, Joe, 87, asked Crusader to help stop the rot. “The calls and letters are uninterrupted,” he said. “It has to do with the account switching complications I paid for – please have someone listen.”
++ If you have been affected by this issue or believe you have been the victim of an injustice, please contact Consumer Champion Maisha Frost at [email protected]
After the bank closed his first account over fraud, the 87-year-old visited a Three store a few days later in January. Here, a new phone account with Three retaining Joe’s same number was created.
He was then told he had to pay £70, his understanding being linked to his phone account being canceled following the bank account hack.
He duly paid the amount but instead of settling the outstanding balance in his original account, it became a credit in his new account.
Understandably reluctant to pay the extra £70 and the charges are mounting, Joe and his family say they have tried several times to put things right, explaining: ‘We called but were told the payment could not be transferred.
“Other bills have come in saying different amounts are due. We don’t know what to do, but we have all the paperwork ready to show – just in case the debt collectors call. »
After Crusader went through all of this with Three, there was some really good news that took the weight off Joe’s shoulders.
The debt has been cleared and a spokesperson for the Three confirmed: “We apologize for the difficulty. We appreciate that there were some shortcomings in the service received and recognize that this should have been resolved sooner.
“We have reached out to resolve this issue and have added an additional £30 credit to [the] active account to compensate for the delay. We will review the case and consider how we can improve our processes in the future. »